Manufacturers Bank understands that you are concerned about the privacy and security of your personal and financial information. This Online Privacy Statement describes our policies and practices concerning information we gather through our Web site about individual non-business customers (including information about their accounts, loans and other banking services for personal, family or household purposes) and information about other visitors to our Web site. For a description of our general policies and practices concerning information about individual customers and former customers, including your right to opt out of certain kinds of information sharing, you may request a copy of our most recent Privacy Notice by calling Customer Contact Center at (877) 560-9812 or visiting any of our Regional Offices.
When you visit our Web site, we do not collect personal information about you, unless you do one of the following:
- Log into our CMConnectPlus℠ service, MB Personal Online Banking, MB Business Online Banking or Remote Deposit service
- Send us an inquiry or e-mail message
- Register for the MasterCard® SecureCode™ service with respect to your Manufacturers Bank Debit MasterCard
We gather statistics and other information about the usage of our Web site, such as the number of times each Web page was loaded into visitors' browsers and visitors' domain IP addresses (identifying numbers assigned to servers or computers used to access the Internet), in order to review how our Web site is used and how it might be improved, and to insure site security. We do not collect personally identifiable information about your online activities over time and across third-party Web sites or online services when you visit our Web site, except for information about your usage of Web sites and online services that third-party service providers operate for us, such as CMConnectPlus, MB Online Banking, MB Business Online Banking and Remote Deposit service. Consequently, we do not respond to Web browser "do not track" signals or other similar mechanisms. However, you should be aware that third-parties over whom we have no control may collect personally identifiable information about your online activities over time and across different Web sites, including our Web site.
If you use our CMConnectPlus service, MB Personal Online Banking or MB Business Online Banking you may send us and our service providers various kinds of information, depending on the services you use: for example, you may send us or our service providers log-in information (user name and identifying number), information about the content of reports and data you request, and information about your accounts and transactions you wish to perform, such as funds transfers, stop payments and check orders. Likewise, if you use our MB Remote Deposit service, you send us and our service provider long-in information and information about the deposits you are making. We and our service providers use the information you send us to respond to your requests and process the transactions you perform, and we will maintain customary records of these transactions. We may retain any messages or information you send us for reference in connection with current or future inquiries and transactions, for internal administrative purposes (including data backup) and, in some instances, to fulfill legal requirements. We or our service providers may place “cookies" (a small text file) on your computer to identify you and provide you with customized information when you use certain features of our services. In general, these cookies will be removed at the end of your CMConnectPlus, MB Personal Online Banking or MB Business Online Banking session, provided you log off normally. However, if you register your computer with us for log-in purposes, we or our service providers will place a cookie that will remain on your computer after the end of your session, so we can identify your computer the next time you log-in.
If you send us an e-mail message or an inquiry through our Web site, the information you send (including your e-mail address and other identifying information in the message header) will be forwarded to the appropriate office within Manufacturers Bank for response. We use the information you send us to respond to your requests, and we will maintain customary records of any resulting banking transactions. We may retain any messages or information you send us for reference in connection with current or future inquiries and transactions, for internal administrative purposes (including data backup) and, in some instances, to fulfill legal requirements.
If you register for the MasterCardSecureCode service with respect to your Manufacturers Bank Debit MasterCard, the registration Web site asks you for information about yourself and your Debit MasterCard. Our service provider uses the information to process your registration, and we or our service provider will maintain and use the information for subsequent MasterCardSecureCode transactions. The registration Web site places a temporary cookie (a small text file) on your computer, which will be removed at the end of your registration session, provided you exit normally.
Manufacturers Bank does not make your e-mail address or any other information you furnish by e-mail or through our Web site available without your consent to companies or persons not affiliated with Manufacturers Bank, except as follows:
- We may provide information to third-parties, such as funds transfer networks, in order to complete a banking transaction for you.
- We comply with court orders, subpoenas and other legal process we determine to be valid, and we may provide information as otherwise required or permitted by law, including to bank regulatory agencies.
- We may provide information to credit reporting agencies and similar services; to investigators or law enforcement authorities in connection with a fraud or similar investigation; and to potential purchasers in connection with the sale of accounts, loan assets or business lines.
- We may provide information to contractors and agents who perform services for Manufacturers Bank and its customers, including auditors, attorneys, information services providers and others, to assist in performing their services.
Manufacturers Bank does not sell customer information gathered through our Web site to third parties for the purpose of marketing their products or services. However, we may contact you to inform you about services and products that Manufacturers Bank offers, and we may retain third parties to assist us in doing so. We have written policies that require Bank employees to keep customer information confidential and use it only for legitimate Bank purposes.
E-mail messages sent to Manufacturers Bank through the Internet, including inquiries sent through our Web site, are not encrypted (encoded). Internet e-mail messages pass through many different computers and are not secure, so we recommend that you not use unencrypted Internet e-mail to send us confidential information, such as account numbers or financial information. However, information and messages you send us from secure pages when you are logged onto the CMConnectCash service, MB Personal Online Banking or MB Business Online Banking are encrypted. Once we receive information and messages from you (whether or not they were encrypted), the information is stored on Manufacturers Bank's computers, where various security measures protect it from unauthorized access by outside parties. For more information about our Internet security measures and practices, click here.
The accuracy of the information Manufacturers Bank maintains is very important. If you believe we have information about you that is incorrect, outdated or incomplete, you should contact your account officer or, if the information you think is wrong appears on a statement or notice from us, you should call the telephone number shown on the statement or notice. We will look into the matter and correct our records as appropriate.
We may change or add to the terms of this Online Privacy Statement at any time. We will notify you of any material change by posting a notice or an amended Online Privacy Statement with a new effective date at this Web site. In addition, if the change relates to our CMConnectPlus service, MB Personal Online Banking, MB Business Online Banking or MB Remote Deposit service, we may post a notice that will automatically appear when you log in to the service for a period of time, which we will determine, after the effective date of the change. We will also give you notice of the change in any other manner that is required by law. By continuing to use our Web site or any online service we offer following notification, you will be agreeing to our revised Online Privacy Statement.
Effective date: December 1, 2014